Return and Exchange Policy
Return Policy: We do not offer Returns on any product sold at website at the moment.
1. Eligible Products:
- Products can be exchanged within 2-3 days of receiving the merchandise.
- Eligibility for exchange is visible on product screens under shipping information.
2. Non-eligible Products:
- Products purchased under “Sale” are not eligible for exchange.
- International shipments are non-exchangeable.
3. Variations Disclaimer:
- Minor colour variations may occur due to fabric dyes, weather conditions, and monitor settings.
4. Damaged Merchandise:
- Notify us via email with a photo of the damaged product within 24 hours of receiving it.
5. Exchange Authorization:
- Please email us with your order number, name, email, product details, and reason for exchange.
6. Exchange Process:
- Await approval from us.
- Pack the item securely using the original packing materials.
- Send the item via a reputable courier service to Traditional Looms in Varanasi.
- Share a snapshot of the courier receipt via Email.
7. Exchange Options:
- The exchange will be processed upon completion of the Exchange process.
- You may Exchange for a product of equal or higher value, the balance must be paid in case of exchanging for a higher-value product.
8. Exchange Timeframe:
- Exchanges will be processed promptly upon receipt and approval.
9. Discretion:
- All exchanges are subject to Traditional Looms’ discretion.
Cancellation Policy:
- Orders can be cancelled before shipment initiation.
- Contact us via phone or email to cancel your order.
- Once the shipment process has started, cancellation is not possible.
- In case of an order cancellation, we will deduct a 5% payment gateway charge from the refund amount. The remaining balance will be refunded using the same payment method.